A student may file a complaint against the school in writing if they disagree with grades, disciplinary action, unfair treatment, etc. Read this handbook in its entirety and make sure no policies or procedures have been broken before filing said complaint. The student can ask any staff member for a Student Grievance Form from the school’s master binder to fill out. Form must be given to the Director immediately. 

The school’s director will meet with the complainant within 5 days of receiving the complaint. The school will document the meeting between the director and the complainant in writing and a copy will be given at the time of the meeting. If the problem cannot be resolved through discussion, the complaint will be referred to Stellar BSI’s complaint committee. The committee is composed of three individuals from the following categories: school owner, director, instructor, financial aid administrator, student affairs director and/or, director of education. The three in attendance will be determined by the nature of the complaint. Stellar BSI’s complaint committee will meet within 10 days of receipt of the complaint and review the allegations. 

 If more information from the complainant is needed, a letter will be written and emailed outlining the additional information and will be given to the student as soon as possible. Students will have 2 days to provide additional materials/information needed. 

 If no further information is needed, the complaint committee will act on the allegations and a letter will be sent to the complainant within 15 days and a copy will be filed in the student’s blue file. The letter will state the steps taken to correct the problem or information to show that the allegations were not warranted or based on fact. 

 The complainant is required to try all avenues to resolve the problems through the school’s complaint process (see your educator first, student affairs director if needed after educator, then the school’s Director if your grievance hasn’t been corrected before pursuing the matter further.  

 All complaints and files will be kept on record for a minimum of two (2) years in the student’s blue file. 

Disclosures may be made to an authorized representative of federal, state, and national agencies, or in response to a directive of the Commission. Commission address:  U.S. Department of Education/ Student Privacy Policy Office400 Maryland Ave, SW/ Washington, DC 20202-8520/ www.ed.gov 1-855-2493072 and/or  

Council on Occupational Education, 7840 Rosewell Road, Building 300 suite 325 Atlanta, GA 30350 / Telephone: (770) 396-3898/ Fax:  (770) 396-3790, website : www.council.org  

Emergency or Natural Disaster Policy

Stellar BSI does not offer any ongoing hybrid programs.  In the event of an emergency or Natural disaster the Louisiana State board of Cosmetology will evaluate the circumstances and determine the most appropriate solution to support the continuation of cosmetology education.  Stellar BSI will follow the recommendations of the LA state board of Cosmetology with the possibility of hybrid/online learning.  

Prior to the commencement of classes.  

*After completion of less than 15% of the course. 80% of the tuition.  

*After completion of less than 25% of the course. 70% of tuition.  

*After the completion of 25% of the course and less than 50 percent, 45% of the tuitions.  

*After completion of 50% or more of the course, no money will be refunded.  

*Any refunds owed will be available within 30 days of the drop following the return of any school equipment, any other monies owed, and all paperwork signed. 

*Deposit/ Kit& Registration fee is nonrefundable, no exceptions.